FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product shown in the picture. We take great care to ensure that all images accurately represent the item you will receive. However, please note that slight variations in color may occur due to lighting or screen settings.
You can view your sales receipt in your account dashboard. Simply log in, go to *"My Orders"* or *"Order History"*, and select the order you wish to view. The receipt will be available for download or printing from there. If you checked out as a guest, please refer to the confirmation email you received after your purchase.
To return an item, please follow these steps:
1. *Log in to your account* and go to the *"My Orders"* section.
2. Select the order containing the item you wish to return.
3. Click on *"Request a Return"* and follow the instructions provided.
4. Pack the item securely in its original packaging, including all tags and accessories.
5. Use the provided return label (if applicable) and drop the package off at the designated shipping carrier.
Once we receive and inspect the returned item, we will process your refund to our return policy. If you need assistance, our customer support team is here to help.
please revise our return policy first
Yes, we do restock popular items regularly. If a product is currently marked as out of stock, we recommend signing up for restock notifications on the product page. You’ll receive an email as soon as the item becomes available again. For specific restock inquiries, feel free to contact our customer support team.
We offer shipping to a wide range of locations. During checkout, you’ll be prompted to enter your shipping address — this will determine where we can deliver your order.
To check if we ship to your area:
1. Add the items you want to your cart.
2. Proceed to checkout and enter your address.
3. If your location is serviceable, available shipping options will be displayed.
If you’re unsure whether we ship to your region, feel free to contact our customer support team for assistance.
Yes, you will receive the exact product shown in the picture. We take great care to ensure that all images accurately represent the item you will receive. However, please note that slight variations in color may occur due to lighting or screen settings.
You can view your sales receipt in your account dashboard. Simply log in, go to *"My Orders"* or *"Order History"*, and select the order you wish to view. The receipt will be available for download or printing from there. If you checked out as a guest, please refer to the confirmation email you received after your purchase.
To return an item, please follow these steps:
1. *Log in to your account* and go to the *"My Orders"* section.
2. Select the order containing the item you wish to return.
3. Click on *"Request a Return"* and follow the instructions provided.
4. Pack the item securely in its original packaging, including all tags and accessories.
5. Use the provided return label (if applicable) and drop the package off at the designated shipping carrier.
Once we receive and inspect the returned item, we will process your refund to our return policy. If you need assistance, our customer support team is here to help.
Yes, we do restock popular items regularly. If a product is currently marked as out of stock, we recommend signing up for restock notifications on the product page. You’ll receive an email as soon as the item becomes available again. For specific restock inquiries, feel free to contact our customer support team.
We offer shipping to a wide range of locations. During checkout, you’ll be prompted to enter your shipping address — this will determine where we can deliver your order.
To check if we ship to your area:
1. Add the items you want to your cart.
2. Proceed to checkout and enter your address.
3. If your location is serviceable, available shipping options will be displayed.
If you’re unsure whether we ship to your region, feel free to contact our customer support team for assistance.