Terms and conditions

• 3-1 Sign in or register if you are a new client
• 3-2 Browse and go through the “website” sections and special offers, then click the product or offer you like
• 3-3 Preview product or offer details and then press (add to cart) key
• 3-4 Complete required data to make sure of receiving the product properly
• 3-5 Wait for a confirmation call from yallaeshtery.com customer service
• 3-6 Receive an email for the every status of your order till delivery time
• 3-7 We may not retain details of your order for you to subsequently access on www.yallaeshtery.com. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us at (+201028710651(

• 4-1 Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains incomplete data, including data about the product’s price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice
• 4-2 We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted and confirmed

5-1 Prices and products availability are subject to change without prior notice

5-2 Prices displayed are only by Egyptian pound L.E

5-3 All trademarks and trade names used herein are property of their respective owners

5-4 Upgrade offers and special promotions are subject to change without notice

5-5 Manufacturer’s warranties in effect at time of purchase apply and depend on manufacturer policy or manufacturer’s agent

5-6 Egyptian laws are the applicable laws to all transactions and any disputes shall be ruled in Egyptian Courts

5-7 You must be 18 years old or older to place an order on our site

5-8 Items sold on the Site are for the purpose of personal use, Commercial use or use on behalf of any third party is prohibited

5-9 Please note that in some cases, an order may not be accepted for various reasons. The site administrators reserve the right to refuse or cancel any order for any reason at any time. Before we accept the order, we may ask you to provide additional information or other data to verify something, including, but not limited to, your phone number and address.

5-10 All prices including tax and not including shipping or cash on delivery service cost

• 7-1 The currently available methods are cash on delivery and electronic payment.
  7-1-1 In the case of cash on delivery, the following conditions apply:
  7-1-2 Cash payment shall be made to the authorized customer service representative for immediate collection prior to delivery of the ordered products.
  7-1-3 Upon receipt of the full payment, the customer service representative will deliver the order, invoice, and delivery document.
• 7-1-4 Ordered Products cannot be withheld by the customer on credit. Payment for the Products ordered is to be made at delivery. It may be noted that the person taking delivery of the Products should be the Registered User who had ordered the Products or his/her authorized person, providing adequate proof of such authorization

• 8-1 We Deliver products via courier agency to guarantee the quality of our service on normal business days, which are Sunday through Thursday excluding official holidays
  8-2 Order information such as billing or shipping address that is inaccurate or incomplete may result in delays
  8-3 Products cannot be shipped to incomplete addresses therefore the order is considered cancelled
• 8-4 In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and specified on the invoice
  8-5 Only the Client who is responsible for paying courier service cost
  8-6 Courier cost is being calculated according to weight of products and the geographical region inside EGYPT, and kindly notice that the weights rates may be rounded to nearest figures as yallaeshtery.com see it appropriate

• 9-1 Return Policy: You may return any product within 14 days of receipt, subject to the following conditions:
  9-1-1 You may return an item if you have changed your mind or no longer desire it, with the exception of the following products for health and hygiene reasons (personal items, beard trimmers, body shavers, hairbrushes, hair bonnets, socks, underwear, skin and body care products, cosmetics, all makeup, hair, body, and skin care products), provided that the factory seal has not been broken.
• 9-1-2 If you are not completely satisfied with a product you have purchased due to an apparent defect in appearance or use, Yalla Eshtery is pleased to refund the purchase price – at its sole discretion – subject to the following conditions:
  9-1-2-1 Returned products must be unused, undamaged, in their original packaging, and undamaged, and must be shown to have not been misused.
  9-1-2-2 For returned products, only the product value will be refunded. The returned product value will not include shipping costs. The customer is responsible for all shipping costs.
  9-1-2-3 All products must be returned complete and in their original boxes, packaging, or wrappings, accompanied by all original parts/documents. Any gifts must also be returned. If the product is not returned with its packaging in the same condition as received, or if any part or other documentation is missing, the product will not be accepted as a return.
  9-1-2-4 A copy of the purchase invoice from Yalla Eshtery must be included with all returned products.
  9-1-2-5 A refund will be approved after the product has been inspected at the inspection warehouse and meets all return requirements.
  9-2 Cancellation Policy:
  9-2-1 An order may not be canceled after it has been sent and confirmed by customer service until it arrives. The customer bears the costs and expenses of the order and delivery, and then must return the product in accordance with our Return Policy.
• 9-2-2 We do not offer an exchange service, but you may request a return in accordance with our Return Policy, then place a new order for the desired products
  9-3 Refund Policy:
  9-3-1 The refund period begins after the product is accepted by the inspection committee if it matches the stated return reason.
  9-3-2 The refund period depends on the payment method, as follows:
  9-3-2-1 Cash on Delivery Method: The amount will be refunded either via InstaPay or an e-wallet.
  9-3-2-2 Bank Card Payment Method: The amount will be refunded via bank transfer.
  In case that the money transfer is rejected due to incorrect transfer information (bank transfer), we will contact you to obtain the correct information. If no response is received, an email will be sent to you to obtain this information.
  Note: Working days are Sunday to Thursday, excluding holidays.

• 10-1 The warranty terms do not apply to defects resulting from improper installation, use, or maintenance, or defects resulting from actions or modifications performed by an unauthorized third party, or any damage caused by the customer, whether accidental or intentional.
• 10-2 The location where maintenance and repair services will be provided depends on the manufacturer’s or agent’s policy
• 10-3 Regarding maintenance and repair, Yalla Eshtery will inform the customer how to contact the manufacturer, agent, or other party responsible for maintenance and repair
• 10-4 The maintenance and repair period depends on the manufacturer’s or agent’s terms
• 10-5 If the warranty sticker is removed or lost, the warranty is void. If the products are sent without their boxes, packaging, or wrappings in the same condition in which they were received, the warranty is also void
• 10-6 Upon receipt of the invoice, the customer declares their agreement that all components are in good condition and their acceptance of all the warranty terms mentioned above.